Operations Technician 2

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Operations Technician 2 - CenturyLink

Classification: Regular Full Time

CenturyLink has an opening for an Operations Technician II in the Dedicated Network Operations Center (DNOC) located at the Social Security Administrations National Computer Center in Woodlawn, MD. The DNOC provides 24x7x4 on-site dedicated support and trouble resolution for the Social Security Administrations premier MPLS backbone and IP product lines.The Operations Technician II provides proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues. The Operations Technician 2 also coordinates and monitors dispatches, provides technical assistance to field maintenance personnel and tracks ongoing and higher level troubles. The Operations Technician 2 also manages escalations and provides documentation related to network troubles. The technician works exclusively with SSA personnel, LEC technicians, 3rd party vendors, and other internal CenturyLink groups.

The ideal candidate will have experience in the following:

  • Wide Area Networking monitoring, maintenance, & troubleshooting
  • Basic knowledge of troubleshooting issues on a MPLS network.
  • Troubleshooting TDM and Ethernet circuits
  • Basic knowledge of IP architecture
  • Basic knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems
  • Routing protocols to include BGP
  • Router operations & configurations of Cisco, Juniper, and/or Alcatel routers
  • Hardware configuration and installation
  • Working with local exchange carriers
  • Working in a 24x7 NOC
  • Trouble ticketing applications

The desired candidate should possess the following:

  • The desire to work in a complex and fast-paced 24x7 call center.
  • A high level of proficiency with trouble ticketing applications
  • A high level of proficiency with network monitoring and trouble diagnoses tools
  • Excellent customer service and communication skills
  • Answer inbound calls and/or redirect calls to proper CenturyLink organization if required.
  • The ability to articulate in both written and verbal methods of communication
  • The ability to work with minimal supervision
  • The ability to work off hours/on call and during holidays.
  • Experience with basic commands in Cisco, Juniper, and/or UNIX commands

Educational Qualifications:

  • 3+ year of Network Operations Center experience
  • Associate degree in Engineering, Electronics, Networking or related technical or vocational education or equivalent experience. Formal education may be substituted for 5+ years of related work experience.
  • Cisco and Alcatel certifications are a plus.



Alternate Location: US-Maryland-Linthicum

Requisition # : 132320

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at


No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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